@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Outfit:wght@400;500;600;700;800&display=swap";:root{--font-sans:"Inter", sans-serif;--font-heading:"Outfit", sans-serif;--navy:#0c182c;--color-header-bg:#0c182c;--blue:#0091d5;--blue-hover:#00a2f2;--teal:#00a896;--gold:#ffa91b;--orange:#f07127;--red:#e63946;--green:#2ec4b6;--grey:#6c757d;--bg-app:#f4f6f8;--bg-card:#fff;--bg-hover:#f8fafc;--border:#e2e8f0;--text-main:#0f172a;--text-muted:#475569;--text-light:#fff;--shadow:0 4px 12px #0000000d;--radius-lg:12px;--radius-md:8px;--radius-sm:4px;--radius-full:50px;--transition:all .25s ease-in-out;font-family:Inter,sans-serif}[data-theme=dark]{--bg-app:#0a0f1d;--bg-card:#12192c;--bg-hover:#1b243a;--border:#1e294b;--text-main:#f1f5f9;--text-muted:#94a3b8;--shadow:0 4px 20px #0000004d}*{box-sizing:border-box;margin:0;padding:0}body{background-color:var(--bg-app);color:var(--text-main);transition:var(--transition);overflow-y:scroll}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes slideInRight{0%{transform:translate(100%)}to{transform:translate(0)}}.fade-in{animation:.3s forwards fadeIn}.app-container{flex-direction:column;min-height:100vh;display:flex}header{background:var(--color-header-bg);color:var(--text-light);z-index:100;transition:var(--transition);padding:14px 40px;position:sticky;top:0;box-shadow:0 2px 10px #0003}.header-container{justify-content:space-between;align-items:center;width:100%;max-width:1400px;margin:0 auto;display:flex}.header-left{align-items:center;gap:25px;display:flex}.logo-norpave{filter:drop-shadow(0 2px 4px #00000026);width:auto;height:130px;margin-top:-40px;margin-bottom:-40px;display:block}.nav-menu{align-items:center;gap:22px;list-style:none;display:flex}.nav-menu a{color:var(--text-light);opacity:.85;transition:var(--transition);font-size:13px;font-weight:500;text-decoration:none}.nav-menu a:hover{opacity:1;color:var(--blue-hover)}.nav-menu a.active{color:var(--orange);opacity:1;font-weight:700}.header-right{align-items:center;gap:16px;display:flex}.user-info-pill{color:var(--text-light);background:#ffffff14;border:1px solid #ffffff26;border-radius:30px;align-items:center;gap:10px;padding:6px 15px;font-size:13px;font-weight:500;display:flex}.user-avatar-circle{background:var(--blue);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:26px;height:26px;font-size:12px;font-weight:700;display:flex}.theme-toggle-btn{color:var(--text-light);cursor:pointer;width:32px;height:32px;transition:var(--transition);background:#ffffff14;border:1px solid #ffffff26;border-radius:50%;justify-content:center;align-items:center;font-size:14px;display:flex}.theme-toggle-btn:hover{background:#ffffff26}main{flex:1;width:100%;max-width:1400px;margin:0 auto;padding:30px}.view-tabs-container{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);width:fit-content;margin-bottom:25px;padding:5px;display:flex}.view-tab-btn{color:var(--text-muted);border-radius:var(--radius-sm);cursor:pointer;transition:var(--transition);background:0 0;border:none;padding:10px 20px;font-size:14px;font-weight:600}.view-tab-btn.active{background:var(--blue);color:#fff}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:20px;margin-bottom:30px;display:grid}.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:0 4px 6px -1px var(--shadow);transition:var(--transition);justify-content:space-between;align-items:center;padding:24px;display:flex}.stat-card:hover{box-shadow:0 12px 20px -8px var(--shadow);transform:translateY(-4px)}.stat-value{margin-bottom:6px;font-size:32px;font-weight:800;line-height:1}.stat-label{color:var(--text-muted);font-size:13px;font-weight:600}.stat-icon{border-radius:12px;justify-content:center;align-items:center;width:50px;height:50px;font-size:24px;display:flex}.bg-open{color:var(--blue);background:#0066cc1a}.bg-progress{color:var(--orange);background:#f071271a}.bg-done{color:var(--green);background:#2ec4b61a}.bg-cancel{color:var(--red);background:#e639461a}.content-wrapper-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:0 10px 15px -3px var(--shadow);margin-bottom:30px;padding:25px}.card-header-actions{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:15px;margin-bottom:20px;display:flex}.filters-row{flex-wrap:wrap;gap:12px;width:100%;margin-bottom:20px;display:flex}.search-input-wrapper{flex:1;min-width:250px;position:relative}.search-input-wrapper input{border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-app);width:100%;color:var(--text-main);transition:var(--transition);outline:none;padding:10px 15px 10px 40px;font-family:inherit}.search-input-wrapper input:focus{border-color:var(--blue);box-shadow:0 0 0 3px #0066cc26}.search-icon-svg{color:var(--text-muted);position:absolute;top:50%;left:14px;transform:translateY(-50%)}.custom-select{border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-card);color:var(--text-main);cursor:pointer;outline:none;padding:10px 16px;font-family:inherit;font-weight:500}.btn-blue{background:var(--blue);color:#fff;border-radius:var(--radius-full);cursor:pointer;transition:var(--transition);border:none;align-items:center;gap:8px;padding:10px 24px;font-size:13px;font-weight:600;display:inline-flex;box-shadow:0 4px 10px #0091d533}.btn-blue:hover{background:var(--blue-hover);transform:translateY(-1px);box-shadow:0 6px 14px #0091d54d}.btn-secondary{background:var(--bg-hover);color:var(--text-main);border:1px solid var(--border);border-radius:var(--radius-full);cursor:pointer;transition:var(--transition);padding:10px 24px;font-size:13px;font-weight:600}.btn-secondary:hover{background:var(--border)}.btn-red{background:var(--red);color:#fff;border-radius:var(--radius-full);cursor:pointer;transition:var(--transition);border:none;padding:10px 24px;font-size:13px;font-weight:600}.btn-red:hover{background:#bd2c38}.table-container{border-radius:var(--radius-md);border:1px solid var(--border);overflow-x:auto}.custom-table{border-collapse:collapse;text-align:left;width:100%}.custom-table th{background:var(--bg-hover);color:var(--text-muted);text-transform:uppercase;border-bottom:1px solid var(--border);padding:14px 20px;font-size:13px;font-weight:600}.custom-table td{border-bottom:1px solid var(--border);padding:16px 20px;font-size:14px}.custom-table tbody tr{transition:var(--transition);cursor:pointer}.custom-table tbody tr:hover{background:var(--bg-hover)}.status-badge{border-radius:30px;align-items:center;gap:6px;width:fit-content;padding:6px 12px;font-size:12px;font-weight:700;display:inline-flex}.status-badge.aberto{color:var(--blue);background:#0066cc1a}.status-badge.atendimento{color:var(--orange);background:#f071271a}.status-badge.concluido{color:var(--green);background:#2ec4b61a}.status-badge.cancelado{color:var(--red);background:#e639461a}.status-badge.aguardando{color:var(--gold);background:#dfa1001a}.sla-badge{text-transform:uppercase;border-radius:4px;padding:3px 8px;font-size:11px;font-weight:700}.sla-ok{color:var(--green);background:#2ec4b626}.sla-warning{color:var(--gold);background:#dfa10026}.sla-late{color:var(--red);background:#e6394626}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;background:#0006;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.modal-content{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);width:100%;max-width:650px;max-height:90vh;animation:.25s ease-out fadeIn;overflow-y:auto;box-shadow:0 20px 25px -5px #00000026}.modal-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:20px 25px;display:flex}.modal-body{padding:25px}.modal-footer{border-top:1px solid var(--border);justify-content:flex-end;gap:12px;padding:15px 25px;display:flex}.form-group{flex-direction:column;gap:6px;margin-bottom:20px;display:flex}.form-group label{color:var(--text-main);font-size:13px;font-weight:600}.form-control{border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg-app);width:100%;color:var(--text-main);transition:var(--transition);outline:none;padding:12px 15px;font-family:inherit;font-size:14px}.form-control:focus{border-color:var(--blue);background:var(--bg-card)}textarea.form-control{resize:vertical;min-height:120px}.split-layout{grid-template-columns:2fr 1fr;gap:25px;display:grid}@media (width<=900px){.split-layout{grid-template-columns:1fr}}.ticket-detail-box{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);flex-direction:column;gap:20px;padding:25px;display:flex}.interaction-box{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);flex-direction:column;max-height:500px;padding:20px;display:flex}.interactions-list{flex-direction:column;flex:1;gap:15px;margin-bottom:15px;padding-right:5px;display:flex;overflow-y:auto}.interaction-item{background:var(--bg-hover);border:1px solid var(--border);border-radius:var(--radius-md);align-self:flex-start;max-width:85%;padding:15px}.interaction-item.my-message{background:#0066cc0d;border-color:#0066cc26;align-self:flex-end}.interaction-item.interno{background:#dfa1000d;border-color:#dfa10026}.interaction-header{color:var(--text-muted);justify-content:space-between;margin-bottom:6px;font-size:11px;font-weight:600;display:flex}.interaction-body{white-space:pre-wrap;font-size:14px;line-height:1.5}.timeline-list{flex-direction:column;gap:15px;display:flex}.timeline-item{gap:12px;font-size:13px;display:flex}.timeline-icon{background:var(--bg-hover);border:1px solid var(--border);border-radius:50%;justify-content:center;align-items:center;width:24px;height:24px;font-size:11px;display:flex}.timeline-content{flex:1}.timeline-time{color:var(--text-muted);margin-top:2px;font-size:11px}.admin-tab-nav{border-bottom:2px solid var(--border);gap:10px;margin-bottom:20px;display:flex}.admin-tab-nav-btn{color:var(--text-muted);cursor:pointer;transition:var(--transition);background:0 0;border:none;border-bottom:2px solid #0000;padding:10px 15px;font-family:inherit;font-size:14px;font-weight:600}.admin-tab-nav-btn.active{color:var(--blue);border-bottom-color:var(--blue)}.empty-state{text-align:center;color:var(--text-muted);flex-direction:column;align-items:center;gap:15px;padding:50px 20px;display:flex}.empty-state-icon{font-size:48px}